Dental 2000 Features and Benefits

COMPLETE SYSTEMS INC.

DENTAL 2000
Features and Benefits

GENERAL PROGRAM FEATURES

PATIENT BILLING

PATIENT RECALL

INSURANCE CLAIMS

ELECTRONIC CLAIM FILING

PRACTICE MANAGEMENT

WORD PROCESSING

PRACTICE PROMOTION

TREATMENT PLAN / PRE-DETERMINATION

FEATURES FOR SPECIALTY PRACTICES

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GENERAL PROGRAM FEATURES

This system was written for DENTISTS, not other medical practitioners.
DENTAL 2000 was written specifically for the dental profession. This means that the emphasis of the package is centered around the problem areas that are more common to a dental practice such as recall handling and generation of marketing related information such as birthday and referral thank you letters.
DENTAL 2000 is FAST!
DENTAL 2000 combines state-of-the-art equipment with a high speed development language to produce increased speed and convenience for the operator. Changing from one menu selection to another is almost instantaneous. Even processes that take a long time (like scanning the patient file for patients that have a common trait) can be done quickly. On a 486 computer, scanning 3000 patient records takes only about 45 seconds.
DENTAL 2000 is extremely easy to use.
There are three characteristics that make a system "easy to use":
Consistency in general operating procedures from one part of the program to another.
Explicit on-screen instructions at each prompt.
Combining tasks commonly performed together into one program (instead of having to go to several different programs in the system to perform related tasks).
DENTAL 2000 shines in all three areas. For example, when a charge transaction is entered, the operator has the opportunity to perform a variety of tasks that might coincide with entry of a charge, such as: - Print a walk-out statement - Upgrade a patient's status within the practice - Update the recall date and reason - Record information regarding treatment still to be done - File and print a claim - Create an electronic claim for later transmission - Create an installment payment plan. All of this is done from one part of the program without having to exit and find your way through a maze of menus!
DENTAL 2000 forces the operator to perform functions that are easy to forget.
With most systems (manual or computer), it is very easy to forget to perform functions that are vital to assure a smooth running office. DENTAL 2000 reminds the operator to do these things that are so important. For example, the system forces the operator to tell the computer what the patient's recall status is whenever a set of charge transactions are entered and then gives her the opportunity to directly update the recall. The type of work that the patient still needs to have done is recorded on the same screen. This prompting of important functions is a feature that occurs commonly throughout the system.
Lateral program movement is allowed.
When the operator is in a hurry, she does not want to wade through numerous menus before she gets to the spot that does what she wants. DENTAL 2000 allows her to go directly from one area to another without going through a menu. When the operator finishes a task (such as entering a patient charge or payment), the system anticipates what she is most likely to want to do next (based on what she just did) and prompts her with several choices. These choices can be executed with a single keystroke, even though they may be several menus away.
INTERRUPT MODE allows the operator to change activities without losing time.
By pressing special key combinations, the operator can move directly to another function of DENTAL 2000, perform another operation and come right back where she was. For instance, if the operator were in the middle of filing an insurance claim on Mrs. Jones and she received a phone call asking the status of the Smith account, she can press a special key for patient information and be taken automatically to the Patient File Maintenance program. Once there, she can look up or change any appropriate information, press the Escape key and she will be right back where she was before her interruption.
Daily backup is performed from within the system.
Most systems require that backups be done using special software for the backup device, thus requiring the operator to know how to operate another program. When the software is installed, it is configured to know what files to backup and where they should go.
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PATIENT BILLING
Patient charges and payments are easily entered into the system.
Entry of charges transactions and patient payments is performed quickly and easily. All transactions update patient balances immediately, not at the end of the day.
Generate receivables reports at any time.
Receivables reports tell the dentist how much is owed, who owes it, and how long the balance has been outstanding. Both home and business telephone numbers on each past due account are provided for ease in performing collections. The receivables report even identifies how much is due on outstanding claims for the account and details the last 3 payments received against the account.
Monthly statements can be generated on any patients with balances.
Each statement shows the previous balance, work done since the last statement and the current balance. The system also allows the operator to print customized messages on the statements. A removable stub is returned with the payment in a window envelope. This speeds the payment return and facilitates identification of payments.
Statements can be printed out on demand.
Since patients frequently request a statement showing all services rendered, the operator can easily print out a statement showing what was done, the charges, and the balance before the patient leaves the office. The Demand Statement can be for ANY time period, so when a client comes to your office in April and wants a list of all account activity for the prior year, it is easy and quick to produce!
Interest can be charged on past due accounts.
The system can automatically calculate a predetermined interest rate and apply an interest charge to any accounts which have reached a delinquency level which you have selected for interest application. Selected accounts can be withheld from receiving interest charges. Interest is calculated on the exact number of days delinquent and is applied monthly at statement time.
Word processing can generate past due letters to delinquent accounts.
By using the word processing function of DENTAL 2000, custom letters can be generated to serve as past due reminders. The operator can compose collection letters and send them to either selected individual accounts or to all accounts that have reached any particular level of delinquency.
Installment payment plans are available through the system.
The system calculates and tracks installment payments. DENTAL 2000 even prints out coupon books so patients can easily send their payment on a monthly basis. Installments serve as a very effective collection tool on accounts with large balances.
Print custom routing slips for all the day's patients.
A patient routing slip (superbill) is printed for each patient. This slip goes into the operatory for recording treatment quickly and easily. Patient address and other account information is printed on the slip for verification at checkout time. This routing slip is totally customizable.
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PATIENT RECALL
Recalls are tracked to assure that patients are treated regularly.
Research has shown that if a practice has a recall system that is not 100% effective, the reason is usually that the recall system in use (whether electronic or manual) is not always utilized. DENTAL 2000 circumvents this problem by making sure that the operator does not forget to perform this vital function. Anytime a patient charge is entered, the operator is forced to update the patient's recall/work pending status and the date of the next scheduled visit. By forcing this entry, the practice is benefited by not allowing any patients to "fall between the cracks".
Recall follow up is made easier by preparing recall notices and reports.
Once recall information has been stored on a patient, it can be used in a variety of ways. Simply identify the time period for which recalls should be processed. The system finds all the patients who need to be seen in that time frame and allows the operator to print mailing labels, custom recall notices and a recall report. The recall notices can be customized using the built-in word processor and can even vary from patient to patient based on the reason for the recall. The recall report provides office personnel with a follow up list (including phone numbers) to use for setting recall appointments by telephone.
Recall system dropout is avoided by generation of Recall Fallout Reports.
At any time the operator can request a list of patients who have not come in for recall. Once a past due recall list is created, the system can also send customized cards or letters to that group of patients.
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INSURANCE CLAIMS
Insurance claims are printed out and stored for tracking purposes.
Processing insurance claims is a breeze. The system remembers what work has been performed, even the insurance companies available to a particular patient and allows printing of the claims at any time. Special forms are not necessary since the entire claim form is printed. This saves operator time since no alignments are necessary and paper doesn't have to be changed.
All claims are tracked electronically. As claims are paid and cleared, those that remain are brought to the attention of the office staff through the Outstanding Insurance Claims Report. This report shows what claims remain unpaid and how long they have been outstanding. For ease of follow up, columns representing amount due for 30, 60, 90, and 120+ days are shown.
Claims can be filed electronically!
Many insurance companies now accept claims which have been filed electronically (through a telephone connection to you computer system). This decreases not only the hassle of mailing paper claims, but also greatly decreases the time which passes before you receive your money from the insurance company.
Insurance Pre-Treatment estimates can be printed.
Pre-treatment estimates are simple and quick. Just tell the system what insurance company to file on, the patient, and what procedures will be performed. DENTAL 2000 does the rest !
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ELECTRONIC INSURANCE CLAIM FILING
Speed up claims processing and payment receipt.
Send insurance claims over a telephone line instead of through Snail Mail (the post office). Not only will they be received at the carrier sooner, but you will avoid the 2-3 week delay before the carrier enters the claim into their system. Your claim will be in the insurance company's computer the same day you did the work!
Reduce the hassle of filing insurance claims.
Claims don't have to be filled out and then stuffed in envelopes. In most cases, the same claims which would require x-rays and/or narratives if filed by paper, are not required when filing electronically. The insurance carriers are actually giving preferential treatment to those dentists that save the carrier money by allowing them to not pay for data entry personnel.
Receive claims status reports electronically.
Your system will print reports showing claims transmitted and received. Insurance companies also send status reports via your telephone modem regarding the claims they have received from you. These reports show the date the claim received, the settlement amount and whether any additional information is required. The reports are printed at the end of your daily claims transmission.
File all your electronic claims in one call.
Your claims are all sent to a central claims clearinghouse. This claims clearinghouse then divides up your claims and forwards them to the individual carriers' computer systems. You therefore only make one claims transmission per day.


PRACTICE MANAGEMENT
The system automatically tracks the procedures performed in the office.
Everyday, a Summary of Procedures Report is automatically printed. The report shows both the quantity and dollar amount of each ADA procedure. This information is provided for the current day, month to date, and year to date. By having this information available, the dentist can evaluate the profitability of each procedure.
Performance of each producer within the office is reported separately.
Everyday, a report is generated showing the procedures that each producer performed and the dollar amount for both current day and month to date. This allows the dentist to evaluate the performance of his/her personnel.
Patient Visit Reports analyze productivity of your practice.
Patient Visit Reports can be printed which analyze the number of patients seen per day, the amount of production per day and the amount of collection per day. This report can be run for any time period to compare against goals set for the practice.


PRACTICE PROMOTION
Treatment dropout can be prevented by keeping up with pending work.
Each patient is tagged as either needing additional work or being on recall status. Additionally, the system can also store the type of work which needs to be performed, what has been done and when the patient was in last. By having access to all this information on computer, the operator can easily and quickly identify patients who have begun, but not completed their treatment.
Patient records can be scanned by the system to identify those that have specified characteristics.
DENTAL 2000 includes a powerful and easy to use scan feature which allows the dentist to quickly identify groups of patients. For instance, the system can find all patients who have a crown recommended but not done or all patients with a birthday in a certain month. The operator can quickly identify any patients who have not come in for more than a year (or any other time span) or anyone who owes a large amount for more than a specified time.
Patients selected by the scanning process can be sent letters generated by the built-in word processor.
The easy to use word processor allows you to create letters which can be merged with information from patient records and sent to the patients selected by the scan process. By using this function, a dentist can send letters such as birthday greetings, thank you letters to referring parties, treatment letters to referring doctors, letters reminding patients about a particular type of work that needs to be performed, collection letters on past due accounts and many more. Simply tell the system where on the letter you want the information and the system takes care of the rest.
Patients selected by the scanning process can be included in custom defined reports or printed on labels.
Once the system has sent letters to a selected group of patients defined by the operator, followup can be done by laying out a report in whatever format desired. The operator is not limited by pre-determined formats.
Referrals can be tracked within the system and related reports can be generated.
As each new patient is entered into the system, referring parties can be identified. The system can then generate reports on who was referred by a particular patient or doctor as well as who the most effective referring patients or doctors are.
Keep recall patients from "falling through the cracks".
Forced entry of recall information and a flexible recall followup system assure that all hygiene patients are reminded on a timely basis of their recall visit. Back to Features List Back to CSI main page


WORD PROCESSING
DENTAL 2000 offers word processing that is both powerful and extremely flexible.
The DENTAL 2000 Word Processor is fully integrated with your patient data, meaning you can have DENTAL 2000 insert just about any information about a particular patient that is stored in the system.
Use our Mail Merge feature to create a standard letter and then have the system print individualized letters to everyone in a list of patients. For instance, you can print a past due letter to everyone who owes more than a specified amount of money and is past due.
Print mail merge letters without having to exit the dental software.
Since DENTAL 2000 features a built-in word processor, there is no need to purchase additional outside word processing software. To print a letter addressed to a particular patient, simply click on the letter icon on your screen and select the letter from a list. The system will print a letter individualized to that patient.
Store Correspondence Notes.
Record the sending of a letter to a patient. The system can automatically record in the patient history that a given letter was printed to this patient.
Make a "Patient Walk-out Treatment Narrative".
Several unique features make this word processor ideal for quick and easy generation of lengthy and detailed individual treatment narratives.
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TREATMENT PLANS / PRE-DETERMINATION
Store a Treatment Plan listing the exact work which needs to be performed on a patient.
The Treatment Plan stores a detailed list of needed procedures for each patient. Since sometimes multiple treatments are offered, DENTAL 2000 allows multiple plans to be stored for each patient.
The Treatment Plan program can also print a Treatment Proposal for patient presentations.
The proposal will list all work in the plan, show the cost, and even break down the process into individual appointments. Letters generated in the word processing section can be merged into your proposal for a truly personalized presentation.
Use the Treatment Plan to charge the patient's account or file an insurance Pre-Determination.
You may flag procedures listed on a patient's Treatment Plan and have DENTAL 2000 print and file a Pre-Treatment Estimate (or Pre-determination) with the patient's insurance company. The Pre-Treatment Estimate may be mailed or filed electronically. DENTAL 2000 will then track any outstanding Pre-Treatment Estimates and print a report showing which Pre-Treatment Estimates are still outstanding and which ones have been approved but the work not performed yet.
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SPECIALTY PRACTICE FEATURES
Although DENTAL 2000 is capable of running any type of dental practice, there are some features commonly requested by dental specialists such as periodontists, oral surgeons, and pedodontists.
These special features include:
Referral Reports
Patient referral are frequently the key to a successful specialty practice. DENTAL 2000 provides lists of patients from any referring source (such as another doctor or even the Yellow Pages). These reports also show how much dollar volume in both charges and payments has been produced by each referring source so you can evaulate how profitable each referral source really is.
Referring Doctor Correspondence
This feature allows the specialist to automatically prepare correspondence to referring general dentists summarizing the treament status of the various patients he has referred.
Pedodontic Recall Report
This report lists not only the patients who have a recall visit due in a given month, but also parents names and phone numbers and the names and recall status of any other brothers and sisters.
Flexible Word Processing
The data export feature of DENTAL 2000 allows you to integrate with the word processor of your choice to satisfy the heavy correspondence requirements typical of a specialty practice.
Flexible Recall Tracking
A specialty practice needs more customizable recall features than the average dental practice. DENTAL 2000's ability to track multiple recall dates for the same patient goes far beyond the "date of next hygiene visit" field common to most systems. Each recall record can also be customized to tell the purpose as well as the date of the next needed visit.
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ABOUT CSI: Who is Complete Systems, Inc.?
SUPPORT: How do we convert your practice data to DENTAL 2000?
How do we train and support you after installation?
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